3/5/12
I was in for service 1/12/12 and Jason Hargis was assigned as my service advisor. I must say Red Holman has an outstanding employee in Jason. There were a few snafu's, not of his making, and he made sure that I was taken care of in a timely manner.
I live in Dexter, MI and so this is a jaunt for me, but, I will continue to come to Red Holman's only because of the treatment and respect I received from Jason. He is a Rock Star!!!
Thank you,
Leah Meunier
2/22/2012
Overall Score: 100%
Comments: This was our first time buying a vehicle with Red Holman Buick GMC and we are extremely pleased. From start to finish our salesman was helpful and enthusiastic without being aggressive for a sale. The whole experience was very comfortable and positive. Our salesman also went above and beyond to make sure we were familiar with all options available on the car, gave us plenty of opportunity to test drive the car, and even went so far as to get a better interest rate for the vehicle. We are extremely thankful for such generosity and helpfulness and look forward to future experiences with Red Holman.
1. How did we do?
5 (5 of 5)
2. How likely are you to refer a friend to Red Holman Buick GMC?
10 (10 of 10)
-Russell H.
1/13/2012
It was the best of times and the worst of times.
I first went to a different dealership. It was horrible! No one wanted to sell me a car! I had to go around knocking, looking for a salesperson. When I found two in a bull-pen area, instead of saying, “May we help you?” I got, “Hey, you’re not allowed in here!” The person who became my sales rep was new. She didn’t have a clue about how to sell a car. She wasn’t clear on price, financing, or trade-in. The sales manager was not interested in coming out or his office, even though I was the only customer in the showroom for the two hours that I was there. They did appraise my Saturn Outlook and offered less than where I bought my Acadia. They never offered to show me their numbers or how far apart we were. Finally, I got up and left.
I received a phone call from the sales rep. She only told me that the dealership is in receivership and no one really cares – especially the sales manager, who is from GM Holdings. They are just waiting for the new owner. I thought, “Why are you telling me this?” She was just making a bad situation worse, and only confirmed that I will never visit that dealership at any point in the future ever again.
We then went to Red Holman in Westland, MI. We had Don McTaggart as our salesman. I will tell you. He is the first person that I will see the next time that I buy a car. He was very friendly and conveyed that he knew what he was doing! I had Bentley & Simon with me. It turns out that Mr. McTaggart used to play hockey, and the boys took an instant liking to him. At one point during the car buying process, he called my cell phone and Amy answered it. She was impressed that Mr. McTaggert used her name while on the phone. They have never met, but I mentioned her in previous conversations, and it was impressive that he picked up on that and used it. I cannot fully explain it, but he made buying a car fun. He also made me smile when I hopped into my new car, he already had the radio set to the NHL channel on XM. I smiled and thought that was smooth, and I mean that in the best way. He really picked up on a lot of little things which made me enjoy the entire experience!
I am happy with my new Acadia. I am thoroughly pleased with my experience with Mr. McTaggert at Red Holman. Thanks!
Steven Gensterblum
