I first went to a different dealership. It was horrible! No one wanted to sell me a car! I had to go around knocking, looking for a salesperson. When I found two in a bull-pen area, instead of saying, “May we help you?” I got, “Hey, you’re not allowed in here!” The person who became my sales rep was new. She didn’t have a clue about how to sell a car. She wasn’t clear on price, financing, or trade-in. The sales manager was not interested in coming out or his office, even though I was the only customer in the showroom for the two hours that I was there. They did appraise my Saturn Outlook and offered less than where I bought my Acadia. They never offered to show me their numbers or how far apart we were. Finally, I got up and left.
I received a phone call from the sales rep. She only told me that the dealership is in receivership and no one really cares – especially the sales manager, who is from GM Holdings. They are just waiting for the new owner. I thought, “Why are you telling me this?” She was just making a bad situation worse, and only confirmed that I will never visit that dealership at any point in the future ever again.
We then went to Red Holman in Westland, MI. We had Don McTaggart as our salesman. I will tell you. He is the first person that I will see the next time that I buy a car. He was very friendly and conveyed that he knew what he was doing! I had Bentley & Simon with me. It turns out that Mr. McTaggart used to play hockey, and the boys took an instant liking to him. At one point during the car buying process, he called my cell phone and Amy answered it. She was impressed that Mr. McTaggert used her name while on the phone. They have never met, but I mentioned her in previous conversations, and it was impressive that he picked up on that and used it. I cannot fully explain it, but he made buying a car fun. He also made me smile when I hopped into my new car, he already had the radio set to the NHL channel on XM. I smiled and thought that was smooth, and I mean that in the best way. He really picked up on a lot of little things which made me enjoy the entire experience!
I am happy with my new Acadia. I am thoroughly pleased with my experience with Mr. McTaggert at Red Holman. Thanks!
Steven Gensterblum
Todd,
I received your call in regards to my satisfaction with the repairs of my Buick. I believe that the climate control was repaired to the original condition. The few other problems with the radio and the heads up display are still the same. I understand that it is hard to repair the problem when they don’t see it. I afraid I will have to live with the problems. I do want to thank you for staying on the climate control problem until it was resolved. If I decide to keep the car, you are the only person I would come see. I believe that you truly care about my satisfaction and would go the extra mile to make sure that you have taken care of your customer. You are an asset to your company and the one shinning light that I have found since buying a car from GM. I again thank you for all your help in getting this frustrating problem somewhat corrected. I would not hesitate to recommend you to a friend.
December 2010
Dear Mr. Kowalski,
I would like to take the time to express my appreciation of the above and beyond service I have received while visiting your dealership. Every single employee I conversed with always had a smile on their face, and were as friendly, and helpful as could be. Even though I was merely coming in for oil changes and tire rotations provided by Pontiac's preventative maintenance certificate, I was treated like royalty. I was in last week for an oil change and asked an employee in the service department about a small indentation in my front quarter panel (making a horrendous sound every time I opened my door) and I was directed to the body center where they fixed it in a matter of minutes. I would like to commend you on your quality of service, but even more on your friendly and help full staff. I will be in the market for a new vehicle in the near future and will most definitely have your dealership on the top of my list.
